Privacy Policy | Terms & Conditions | Eula & SLA

GateGoing EULA & SLA

END-USER LICENSE AGREEMENT (EULA) & SERVICE LEVEL AGREEMENT (SLA)

Control Monkeys Ltd. ("the Company") welcomes you ("the User" or "You") to the GateGoing app and/or website. The Company is the owner of the rights to the website, application, and services (hereinafter referred to as "the Site," "the Service," "the Services," "the System," or "the App") offered under the GateGoing brand. This agreement outlines the terms of service and service levels provided to end-users, authorized resellers, and partner companies using the Service.

For simplicity, the masculine form is used throughout this agreement, but all terms apply equally to all genders.

Please read carefully:

Preamble

The Service described here helps users control gates and similar systems through mobile and electronic methods. As it relies on power, internet, and mobile infrastructure, temporary service interruptions may occur due to factors outside our control. Users are strongly advised to always have an alternative access method available.

The Company may offer the Service free of charge to certain users under the Commercial track, as defined below, while focusing on improving quality, availability, and flexibility. This free access is not a permanent or binding obligation, and the Company may charge for services in the future.

Acceptance of Terms of Use

By installing, accessing, or using the App and/or Services, or by checking the box at the end of this Agreement, you acknowledge that you have read, understood, and accepted these terms, including those found in the Privacy Policy. These terms are legally binding between you and the Company.

If you do not accept these terms, you must immediately stop using the Service and delete the App. Use of the Service is allowed only for individuals aged 18 and above.

General Terms

Personal subscription: Free of charge.

Other usage tracks: Prices are set by the Company and may change over time.

The Company may change pricing, definitions, usage periods, and activity volumes in each track at its discretion. It may charge for future use but will not retroactively charge for services previously marked as free.

Users will be notified at least 7 days in advance of any significant change in pricing or service format. During that period, they may discontinue use without any charge.

The Company guarantees to provide the current version of the Service for at least 30 days from the date of this agreement (the "Commitment Period"). After this period, the Company may change or discontinue the service as it sees fit.

“Personal” subscription includes users classified as such by the Company, regardless of actual usage volume or behavior. The Company reserves the right to revise classifications and move users in or out of this track.

The “Commercial” track includes all users not in the Personal track.

In specific cases, the Company may choose to act outside the terms of this Agreement. Such decisions will not be considered a breach of contract.

Notices and updates will be published via App store pages, within the App itself, or sent via email or SMS to registered users.

Ongoing Maintenance

The Company performs regular maintenance, including:

  • Fixing system bugs and errors
  • Email support with responses within 96 hours

Binding Framework Agreement on Service

Support hours: Sunday to Thursday from 9:00 AM to 4:00 PM; Friday and holiday eves from 9:00 AM to 1:00 PM.

Support requests made outside those hours are considered received at the start of the next business day.

The Company will handle issues professionally and resolve them within a reasonable time, depending on severity. Users must cooperate by providing necessary access and technical information.

Situations Not Covered by Maintenance

The Company is not responsible for malfunctions or damages caused by:

  • User-made changes or unauthorized modifications
  • External events such as power outages, weather, or internet/mobile service failures
  • Data loss or access issues

Still, if requested, the Company may offer assistance in such cases for an agreed fee, arranged in writing.

Limitation of Liability

The Company is only liable for providing the system services. It is not liable for any damages resulting from system use, failures, or interruptions.

Neither party is liable for indirect damages such as loss of income, profits, data, or savings.

Liability for direct damages will not exceed the total amount paid for services in one year, except in cases of breach of confidentiality or third-party rights.

Miscellaneous Provisions

Any legal disputes will be handled exclusively by the courts of Tel Aviv, Israel.

Updated 05/06/2025