END-USER LICENSE AGREEMENT (EULA) & SERVICE LEVEL AGREEMENT (SLA)
Control Monkeys Ltd. ("the Company") congratulates you ("the User" or "You") on the use of the GateGoing app and/or website. The Company is the owner and owner of the rights in the Website, the Application and the Service (hereinafter "the Site" or "the Service" or "the Services" or "the System" or the "Application"or the "app") marketed by it under the GateGoing brand. In this agreement, the Company specifies the terms of service and the service levels it provides to end users of the system, authorized marketers of the system, and companies that cooperate with the Company for the distribution and use of the Service (hereinafter: "User" or "Users").
In this agreement and its Appendices, the masculine form is used for purposes of convenience only, and they relate, of course, also to women.
Please read carefully:Preamble
The Service in this Agreement is intended to make it easier for users to open gates and other devices controlled by a cellular module and other electronic methods, and the service is inherently dependent on electricity, Internet and telephony infrastructures that may not be available from time to time either on the Company's premises or on the User's premises. Consequently, the Company recommends that Users avoid becoming dependent upon the Service and always make sure they have an available alternative to perform the action for which they installed the Application.
The Company offers the Service free of charge to some Users, who according to this agreement are included in the Commercial track, as defined below, because the Company is in a growth momentum and puts most efforts into developing the level, quality, availability and flexibility of the Service. This waiver should not be regarded as a permanent or binding condition on the part of the Company. To remove any doubt, the Company intends to collect payment from Users in various tracks.
If you do not agree with any of the terms of this Agreement, you are immediately obligated to refrain from accessing or using the Site or the Application and/or to remove and delete the Application from your mobile device and you may not use the Application and/or the Services in any way whatsoever. Use of the Site and Services is intended for users over the age of 18 only. If you are under the age of 18 - you may not use the Site and the Services.
The cost of the Service in the Personal subscription track (as defined below): free of charge.
Cost of service for other tracks: as determined by the Company from time to time.
The Company reserves the right to determine and update from time to time the cost of the Service and the other terms of service as it deems appropriate and according to its sole discretion, including updating the User's definitions, usage period and volume of activity in each of the usage tracks. For the avoidance of doubt, the Company may in its sole discretion require payment for service to be provided in the future, but may not demand payment for service previously provided in a framework that does not require payment.
The Company undertakes to notify its customers 7 days in advance of any material change in the format or cost of the Service and to allow them to discontinue the use of the Service with no charge to them.
The Company undertakes to provide the Service in its current format, subject to all the conditions specified in this document, for 30 days from the date of publication of this Agreement (hereinafter: the "Commitment Period"). After the Commitment Period, the Company may change any of the terms of service in its sole discretion. To remove any doubt, the Company does not undertake to continue offering the service in its current format or in any other format, both in terms of the nature of the service and its cost.
The "Personal" subscription track includes users whose the Company decided to classify as such, regardless of the actual usage classifications, including volume, method, quantity or capacity. The Company reserve the right to change any of the usage classifications mentioned above and thereafter to add or remove users from the Personal subscription track as it finds fit.
The "Commercial" track includes all users not included in the Personal Track.
The Company reserves the right, in certain cases, to deviate from the conditions set out in this Agreement as it deems appropriate, without this being considered a breach of the agreement on its part.
Notice of change in the format of the Service or any other notice from the Company to its customers shall be deemed to have been delivered at the time of its publication at the download points of the Application and/or update of the Terms in the Application itself and/or when sending a message to the user's phone or email account.
The Company regularly carries out the maintenance activities specified below:
Fix errors, malfunctions and "bugs" in the system.
Support by email and a commitment to reply within 96 hours to the user of the system about how to use it.
Binding Framework Agreement on Service
The Company will receive service calls from Sunday through Thursday from 9 am to 4 pm and on Fridays and Holiday eves from 9 am to 1 pm (hereinafter: the "Service Window"). A service call that will be taken during hours outside the service window will be considered a service call that was delivered to the Company at the beginning of the next business day.
The Company shall handle all malfunctions with diligence and professionalism, and shall repair it within a reasonable period of time depending upon the nature of the fault.
During the handling of the malfunction, the user shall provide the Company with all the resources required for the service, including access to relevant infrastructures and the delivery of all relevant technical information.
Situations not included in maintenance services
The Company shall not be responsible for dealing with malfunctions or for any direct or indirect damage that may be caused to the User as a result of the use or non-use of the system as follows:
Malfunctions caused as a result of actions and/or changes in the system or infrastructure of the work environment that were not done by the Company and/or without its prior written approval.
Malfunctions caused by external factors such as power outages, weather conditions, problems with the Internet or the telephony network, etc.
Loss or damage to data, denial of access, etc.
Notwithstanding the provisions above, if the User makes a request to that effect, the Company shall assist the User in resolving the system malfunctions in the aforesaid circumstances, for an additional consideration to be agreed between the parties in advance and in writing in each such case.
Limitation of Liability
The Company's liability is limited to the provision of system services. The Company shall not be responsible for any damage or expense of any kind caused to the User or anyone acting on their behalf due to the use of the system, its shutdown, malfunctions and the like.
Each party shall be exempt from indirect and/or consequential damages including loss of income, loss of profits, loss of savings, loss of data and data backup.
The total cumulative liability for payment of damages for any reason (tortious, contractual and otherwise) shall not exceed the annual amount of the consideration for the services of the system. This limitation shall not apply to damages caused as a result of breach of the duty of confidentiality, and damages caused as a result of infringement of third party property rights.
The courts in Tel Aviv shall have exclusive jurisdiction over disputes arising from the system, its use or this Service Level Agreement.